Frequently Asked Questions

How long will it take to make my item?

Turn around time is usually within 5 business days after payment is received.
We will advise you upon ordering if more time is required.

Can you do an urgent order?

Yes. We will do our best to accommodate your urgent request (small fee may apply).
Please contact us directly on 0434 428 770.

Can I design my own?

Yes! We welcome you to send pictures or ideas to us.

Can I pick up my order?

Yes, pick up is available free of charge.

Do you offer postage?

Yes. Regular, express, or registered postage is available Australia wide.
We recommend the use of express or registered post.

Are my products safe in the post?

Yes! Our staff take great care in packaging your item to ensure it arrives safely. Postage insurance options are also available

What payment options are available?

- Bank transfer
- PayPal (including Visa and Mastercard)
- Cash accepted on pick up. (No electronic payment facilities available)

Wooden Products

As wood is a natural material, some products may vary.

Other Products

Some small defects may appear on materials due to original manufacturing process.